Privacy Policy
Effective Date: September 24, 2026
At Shining Star Support, your privacy is important to us. This Privacy Policy explains how we collect, use, and protect your personal information when you visit www.shiningstarsupport.com, book a service, complete an intake form, subscribe to our emails, participate in a program or class, or otherwise interact with Shining Star Support.
By using our website or providing your information to us, you acknowledge the practices described in this Privacy Policy.
Information We Collect
We may collect personal information that you voluntarily provide to us when you:
Contact us through our website or email
Book a 1:1 Reiki session or discovery call
Complete an intake or client information form
Enroll in a Reiki certification class, mentorship, or other offering
Subscribe to our newsletter or email list
Register for an event, class, or program
Make a payment or purchase
Communicate with us about our services
Depending on how you interact with Shining Star Support, this information may include your name, email address, phone number, appointment information, and information you choose to share about your experiences, goals, or reasons for seeking support.
Please only provide information that you are comfortable sharing.
Information Collected Through Our Website
When you visit our website, certain information may be collected automatically through cookies, analytics tools, and similar technologies. This may include your IP address, browser type, device information, pages visited, referring website, and general information about how you interact with our website.
This information may be used to understand how visitors use our website, improve our website and services, and maintain website security.
How We Use Your Information
We may use the information we collect to:
Respond to your inquiries and requests
Schedule and manage appointments
Provide Reiki sessions, intuitive guidance, mentorship, classes, and other services
Communicate with you about appointments, registrations, purchases, and services
Process payments and registrations
Send newsletters, educational information, event announcements, and promotional communications when you have opted in
Improve our website, services, programs, and client experience
Maintain appropriate business and financial records
Comply with applicable legal obligations
Protect the security and integrity of our website and business
We do not sell or rent your personal information.
Reiki Sessions, Intuitive Guidance & Client Information
When you work with Shining Star Support, you may choose to share personal information about your experiences, goals, challenges, personal growth, or spiritual journey.
We respect the privacy of information shared with us and use it primarily to provide and support the services you have requested, communicate with you, and maintain appropriate business records.
Please understand that Reiki, intuitive guidance, energy healing, mentorship, and related services are complementary and spiritual wellness services. They are not medical, psychological, psychiatric, or other licensed healthcare services and are not intended to diagnose, treat, cure, or prevent any medical or mental health condition.
You should continue to work with your licensed healthcare or other qualified professional for medical, mental health, or other professional care when appropriate.
Appointment Scheduling & Acuity
Shining Star Support uses Acuity Scheduling to schedule appointments, manage bookings, and collect information necessary to provide certain services.
When you book an appointment through our scheduling system, Acuity may collect information such as your name, email address, phone number, appointment details, payment information where applicable, and responses to any intake questions or forms associated with your appointment.
Acuity may also send appointment confirmations, reminders, receipts, and other service-related communications.
Information submitted through Acuity is subject to Acuity Scheduling's own privacy practices and policies.
Acuity Scheduling Privacy Policy & Legal Information
Email Communications & Mailchimp
Shining Star Support uses Mailchimp to manage our email list and send newsletters, educational content, announcements, and promotional communications.
If you voluntarily subscribe to our email list, your name and email address may be stored and processed by Mailchimp for the purpose of delivering those communications.
You may unsubscribe from marketing emails at any time by clicking the unsubscribe link included in our emails.
Please note that opting out of marketing communications does not prevent us from sending necessary service-related communications, such as appointment confirmations or information directly related to a service you have booked or purchased.
Mailchimp maintains its own privacy and security practices, which apply to information processed through its platform.
Mailchimp Privacy & Legal Policies
Third-Party Services
In addition to Acuity Scheduling and Mailchimp, Shining Star Support may use trusted third-party services to operate our website, process payments, communicate with clients, provide online services, or support our business operations.
These third-party providers may have access to certain personal information only as reasonably necessary to provide their services.
Each third-party provider maintains its own privacy policy and terms of use. We encourage you to review those policies when using their services.
Payments
When you make a purchase or payment through Shining Star Support, payment information may be processed by a third-party payment provider.
Payment providers may collect and process payment information according to their own privacy policies and security practices.
Shining Star Support does not need to store your complete credit or debit card information when payment processing is handled by a third-party provider.
How We Protect Your Information
We take reasonable administrative, technical, and organizational measures to help protect your personal information from unauthorized access, use, disclosure, alteration, or destruction.
However, no website, online platform, or electronic transmission can be guaranteed to be completely secure. While we take reasonable precautions to protect your information, we cannot guarantee the absolute security of information transmitted electronically.
How Long We Keep Your Information
We retain personal information for as long as reasonably necessary to:
Provide services and maintain client relationships
Maintain business and financial records
Communicate with you
Meet legal and regulatory obligations
Resolve disputes
Protect our legal rights and interests
When information is no longer reasonably necessary for these purposes, we may securely delete or dispose of it.
Your Privacy Choices
Depending on where you live and applicable privacy laws, you may have certain rights regarding your personal information, including the ability to:
Request access to personal information we hold about you
Request correction of inaccurate information
Request deletion of certain personal information
Opt out of marketing communications
Ask questions about how your information is collected or used
To make a privacy-related request, please contact us using the information below.
We may need to verify your identity before completing certain requests.
Cookies & Website Technologies
Our website and third-party services may use cookies and similar technologies to provide functionality, understand website traffic, improve the user experience, and support website security.
Your browser may allow you to control or disable certain cookies through your browser settings. Disabling cookies may affect the functionality of certain portions of the website.
Children's Privacy
Shining Star Support's website and services are not intended for children under the age of 13, and we do not knowingly collect personal information from children under 13.
If you believe that a child has provided us with personal information, please contact us so that we can take appropriate steps to address the situation.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes to our services, technology, business practices, or applicable legal requirements.
When changes are made, we will update the Effective Date at the top of this policy. We encourage you to periodically review this page for the most current information.
Contact
If you have questions about this Privacy Policy or how Shining Star Support handles your information, please contact:
Shining Star Support
Website: www.shiningstarsupport.com
Email: info@shiningstarsupport.com
Last Updated: September 24, 2026